Issue with the 1200DC power supply in 8806 blackdiamond

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered
Hi Experts ,


We are getting the below error in one of the attached DC power supply in the 8806 chassis

<Info:HAL.Sys.Info> MSM-B: Output current conversion not available for PSU (Part name 2350 rev 5.0)  for 48 V sensor in slot 3 due to Part name not recognized. Sensor detection 47.86V, 2.0A

 <Info:HAL.Sys.Info> MSM-B: Power usage data unknown for PSU (Part name 2350 rev 5.0 input 57.50 V) in slot 3 due to Input volt not in range


-> show power detail     

PowerSupply 1 information:
 State             : Empty

PowerSupply 2 information:
 State             : Powered On
 PartInfo          : PS 2350 1134J-01063 4300-00146
 Revision          : 5.0
 Odometer          : 920 days 8 hours 30 minutes
 Temperature       : 30.0 deg C
 Fan 1             : 14025 RPM
 Fan 2             : 6010 RPM
 Input             : 56.00 V DC
 Output 1          : 47.22 V,  2.00 A   (48V/1088W Max)

PowerSupply 3 information:
 State             : Powered On
 PartInfo          : PS 2350 1322J-01032 4300-00146
 Revision          : 5.0
 Odometer          : 30 minutes
 Temperature       : 26.0 deg C
 Fan 1             : 12946 RPM
 Fan 2             : 6233 RPM
 Input             : 57.00 V DC
 Output 1          : 48.18 V,  2.50 A   (48V/1088W Max)

PowerSupply 4 information:
 State             : Powered On
 PartInfo          : PS 2350 1216J-01039 4300-00146
 Revision          : 5.0
 Odometer          : 920 days 8 hours 30 minutes
 Temperature       : 30.0 deg C
 Fan 1             : 14025 RPM
 Fan 2             : 6233 RPM
 Input             : 58.50 V DC
 Output 1          : 47.86 V,  2.12 A   (48V/1088W Max)

PowerSupply 5 information:
 State             : Empty

PowerSupply 6 information:
 State             : Empty
 Poll Interval     : 60 s
 Change Threshold  : N/A
 Change Action     : N/A



We tried with different slot also , but we are getting the same error. Hence kindly suggest
Photo of Tamil

Tamil

  • 132 Points 100 badge 2x thumb

Posted 3 years ago

  • 0
  • 1
Photo of Karthik Mohandoss

Karthik Mohandoss, Employee

  • 5,938 Points 5k badge 2x thumb
Hi Tamil,

As per the outputs i believe the PSU in the slot-3 is causing the error logs since it is the new one installed as per odometer age.

Do you not see any error message with the PSU-3 removed from the switch?

Can you try with a different PSU and see if the errors still occurs? or the PSU 3 in different switch and see it causes the same error message.

With these information i would suggest to open up a case with GTAC for the same.

you could add these additional outputs as well
"show version"
"show switch"
"show log"
"show log messages nvram"

Regards,
Karthik Mohandoss
Photo of Tamil

Tamil

  • 132 Points 100 badge 2x thumb
Hi Karthik,

Thanks for the quick reply .We tried with multiple power supplies and different slots in the switch , but still issue is there. Anyway we are checking WRT  the power source for that power supply.

Regards,
Tamil
Photo of EtherMAN

EtherMAN, Embassador

  • 6,688 Points 5k badge 2x thumb
Digging back in my memory but If I recall some of the older power controller's on the 8000 chassis are not fully compatible with the newer psu's .... We ran in to something similar to  this 3 or 4 years ago going from a old chassis a/c to d/c conversion.... We ended up replacing the chassis as the controllers were not serviceable (they can be removed but no real part number)  Cleared things right up and in the end having a new chassis was the right choice because we now have 40 gig blades in that one and it was and original 8800 chassis that had C cards in it before the upgrade...  
Photo of Drew C.

Drew C., Community Manager

  • 38,612 Points 20k badge 2x thumb
We can send replacement PSU Controllers, but you're right, if there's an older 8810 chassis the "8900 Series" cards won't work.

Tamil, can you share the output of show version?  I can check to see if EtherMAN's hypothesis could apply.
Photo of Tamil

Tamil

  • 132 Points 100 badge 2x thumb
-> show version detail

Chassis     : 800393-00-03 1140G-00197 Rev 3.0
Slot-1      : 800227-00-05 1052G-02397 Rev 5.0 BootROM: 1.0.4.1    IMG: 15.3.1.4 
Slot-2      : 800224-00-05 1209G-00260 Rev 5.0 BootROM: 1.0.4.1    IMG: 15.3.1.4 
Slot-3      :
Slot-4      :
Slot-5      : 800224-00-05 1209G-00258 Rev 5.0 BootROM: 1.0.4.1    IMG: 15.3.1.4 
Slot-6      : 800228-00-05 1102G-00906 Rev 5.0 BootROM: 1.0.4.1    IMG: 15.3.1.4 
MSM-A       :
MSM-B       : 800314-00-02 1211G-01225 Rev 2.0 BootROM: 1.0.4.5    IMG: 15.3.1.4 
PSUCTRL-1   : 450306-00-03 1140G-00004 Rev 3.0 BootROM: 2.18     
PSUCTRL-2   : 450306-00-03 1140G-00068 Rev 3.0 BootROM: 2.18     
PSU-1       : PS 2350 4300-00146 1112J-01103 Rev 5.0
PSU-2       : PS 2350 4300-00146 1134J-01063 Rev 5.0
PSU-3       :
PSU-4       : PS 2350 4300-00146 1216J-01039 Rev 5.0
PSU-5       :
PSU-6       :

Image   : ExtremeXOS version 15.3.1.4 v1531b4-patch1-30 by release-manager
          on Tue Jan 21 18:43:02 EST 2014
BootROM : 1.0.4.5
Diagnostics : 1.20
@@@
-> show version images
Card  Partition     Installation Date        Version     Name      Branch
------------------------------------------------------------------------------
MSM-B primary   Tue May 12 00:45:12 ___ 2015 15.3.1.4 bd8800-15.3.1.4-patch1-30.xos v1531b4-patch1-30
MSM-B primary   Tue May 12 00:47:01 ___ 2015 15.3.1.4 bd8800-15.3.1.4-patch1-30-ssh.xmod v1531b4-patch1-30
MSM-B secondary Tue May 12 01:44:23 ___ 2015 15.3.1.4 bd8800-15.3.1.4-patch1-30.xos v1531b4-patch1-30
MSM-B secondary Tue May 12 01:45:30 ___ 2015 15.3.1.4 bd8800-15.3.1.4-patch1-30-ssh.xmod v1531b4-patch1-30



The power supply was working fine previously without any issues , but last 20 days only we are getting the error logs.

Regards,
Tamil
Photo of Drew C.

Drew C., Community Manager

  • 38,612 Points 20k badge 2x thumb
Hi Tamil,
The issue with the 8810 Chassis and 8900 modules only affects serial number codes 0533x-xxxxx or earlier.  So yours doesn't have this problem.
That doesn't mean there isn't a potential problem with a PSU itself or the PSU Controller.

The only other potential issue I notice in your output above is that your input voltage is >55 VDC.  The PSU should be supplied with -48VDC @ 50A.
Over time, voltage outside of tolerance can cause undue stress on components and lead to premature failure.  I'm not saying that is the case here, but is a possibility.

In this case, I would suggest reducing supply voltage to 48V and seeing if the problem resolves itself.  Beyond that, this would best be solved by GTAC.
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...

Thanks,
-Drew