Mismatch between the controller and AP firmware versions

  • 0
  • 1
  • Question
  • Updated 4 weeks ago
  • Answered
Hi,

I have extreme wing controller VX9000 and access point AP7502.i have configured SSIDs and mapped to Radios, but still broadcasting is not getting. Both controller and AP running with different versions.

controller version= 5.9.1.0-029R
Access point version=5.8.4.0-034R


Thank you
Niyas P


Photo of Niyas

Niyas

  • 942 Points 500 badge 2x thumb

Posted 4 weeks ago

  • 0
  • 1
Photo of Christoph S.

Christoph S., Employee

  • 3,230 Points 3k badge 2x thumb
Mismatched firmware versions will prevent the radios from broadcasting. Both, the adopting controller and adopted APs have to be on the same firmware version for this to work. Please get the APs to the same firmware level as the controller. 
Photo of Niyas

Niyas

  • 942 Points 500 badge 2x thumb
Hi Christoph,

How to upgrade firmware version of AP through GUI or CLI?


Thanks
Niyas P
Photo of Christoph S.

Christoph S., Employee

  • 3,230 Points 3k badge 2x thumb
This is a personal choice. We cannot automatically recommend an upgrade without valid reasons, but it's always a good idea to be on a recent version if possible. 
Is this a new deployment of the VX9000 and APs?
Did you already have other APs adopted by it?
Do you have enough licenses on the VX controller (default 64 AAP)?
Did you install the VX license?
If it's a new deployment, is there a reason you're not on the latest version of code?
Prior to the VX, how were the APs managed?
Photo of Niyas

Niyas

  • 942 Points 500 badge 2x thumb
Hi,
yes,new deployment of vx9000 and access point 7502.i have already adopted AP to controller and configured SSIDs and also mapped to Radios.but still broadcasting is not getting.i have no FTP and TFTP servers.we are running with DHCP platform.


Thank you
Niyas
Photo of Christoph S.

Christoph S., Employee

  • 3,230 Points 3k badge 2x thumb
In this case you might want to consider placing them all (including the controller) on the latest code. You can find it on our support portal. 

as previously mentioned, 3cdaemon is a good tool to use.
  1. Install on your computer
  2. If using tftp, disable all firewalls on said computer
  3. Place the .img (not lean) into the root directory of the tftp server
A: The AP image that comes on the controller is the lean version, meaning no GUI so if this is OK with you, proceed with the controller upgrade. It should automatically upgrade the APs. 

B: If you need GUI access to the AP follow these steps:

  • Prevent APs from automatically upgrading since the AP image on VX is LEAN. Instructions in the recommended upgrade doc
>en
#self
#no device-upgrade auto 
#com wr
  • Upgrade the controller. Instruction previously provided. 
  • load the AP image - downloaded earlier - into controller. Instruction previously provided. 
  • Upgrade the APs by rf-domain. Instructions in recommended upgrade doc
#device-upgrade rf-domain <rf-domain-name> ap7502
  • If you would like new APs added later on to automatically upgrade, remove the no device-upgrade auto command
#self 
#device-upgrade auto
#com wr
If you still require assistance, please contact GTAC.
Photo of Niyas

Niyas

  • 942 Points 500 badge 2x thumb
Thanks for your valuable support
Photo of Niyas

Niyas

  • 942 Points 500 badge 2x thumb
Hi,
Now broadcasting success,but internet is not getting.



Thank you
Niyas P
Photo of Robert Zarzycki

Robert Zarzycki, Employee

  • 4,610 Points 4k badge 2x thumb
also, make sure that the country code is set in the RF-Domain
Photo of Niyas

Niyas

  • 942 Points 500 badge 2x thumb
Hi,

I have created new RF domain for AP and set country code.i think issue with firmware version.
Please provide a solution to upgrade firmware 


Thanks
Niyas
Photo of Max McGrath

Max McGrath

  • 242 Points 100 badge 2x thumb
In WiNG:
  • Click Operations
  • Highlight your main controller
  • Click Adopted Device Upgrade
  • Find specific APs in the list and check the box
  • Click Upgrade Firmware
The above assumes you have uploaded all appropriate firmware versions to the Device Image File area...

Max
Photo of Robert Zarzycki

Robert Zarzycki, Employee

  • 4,610 Points 4k badge 2x thumb