NAC Virtual Appliance Fail first time

  • 0
  • 1
  • Problem
  • Updated 2 years ago
  • Solved
I am installing the virtual NAC appliance to test it, but when I give the configuration parameters fails, it is necessary for the NAC having 2 Interfaces?

Someone has some more to implement NAC descriptive document?

Thank you as always support the group.
Photo of Jairo Rojas Herrera

Jairo Rojas Herrera

  • 1,452 Points 1k badge 2x thumb

Posted 2 years ago

  • 0
  • 1
Photo of Ronald Dvorak

Ronald Dvorak, Embassador

  • 51,288 Points 50k badge 2x thumb
could you please tell us the .ova version that you've used for the installation.
Photo of Jairo Rojas Herrera

Jairo Rojas Herrera

  • 1,452 Points 1k badge 2x thumb
Hi

This is the version nac_appliance_64bit.7.0.5.12.iso
Photo of Tyler Marcotte

Tyler Marcotte, Official Rep

  • 2,818 Points 2k badge 2x thumb
The OVA ships with two interfaces by default. Did you happen to remove one of the interfaces? The installation script will look for both to start. I wouldn't imagine it would impact the operation if it can't find the second, but most installations that I know of have both interfaces existing on the VM, but the second interface may just be disabled in the hypervisor configuration.
Photo of Jairo Rojas Herrera

Jairo Rojas Herrera

  • 1,452 Points 1k badge 2x thumb
When I try to access the web server of NAC asks me to connect to the network, but it throws this error.


Photo of Tyler Marcotte

Tyler Marcotte, Official Rep

  • 2,818 Points 2k badge 2x thumb
That actually doesn't have anything to do with that second interface. You should check to see if the IP address for the end system was properly resolved and what state it is in.

Can you provide some guidance on what you're expecting to see?
Photo of Yacobucci, Ryan

Yacobucci, Ryan, Multi-Tier Technical Support Engineer

  • 5,734 Points 5k badge 2x thumb
Hello,

What you're seeing is the captive portal page. If enabled NAC will attempt to show any client the captive portal if attempted to be accessed on port 80. If you want to get into the Web View page to look at diagnostics you need to access the NAC using port 8443. 

http://<NACIP>:8443

As Tyler as mentioned by default the NAC ships with 2 interfaces, eth1 is not configured but should exist. If eth1 is not configured this should not cause any disruptions in your environment, has someone removed Network Adapter 2 from the NAC VM?

Thanks
-Ryan