Netsight block in downloading update definition from server...

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  • Updated 10 months ago
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Hello Team,
I have netsight 8.0.2.42, when i choose Network=>Legacy=>Console, the execution of netsight bloque in Downloading update Definition From Server...
Lien vers mon image
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sldier

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Posted 10 months ago

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Ronald Dvorak, Embassador

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Do you mean that it stops loading at 30% as per the screenshot ?

What java version is installed on the client.

-Ron
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sldier

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Hello Ronald,
it's 1.8.0_131 (architecture x86_64) i tried also with 1.8.0_144 but the same problem.
-Brahim
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sldier

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i also go to C:\Users\ba\AppData\Roaming\NetSight\logs and found this logs in console.log : 


2017-08-18 08:47:11,900 WARN  [com.enterasys.netsight.client.admin.UserConnectionManager] Unable to send Hello Message to User Connection Service
2017-08-18 08:47:11,956 WARN  [com.enterasys.netsight.client.admin.UserConnectionManager] *** Stopping Hello Thread! ***
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sldier

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Up
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Matthew Hum

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Please check that you do not have a user firewall blocking requests on your client system. if you do, you can find a port exception list in the netsight documentation. please verify (because this is from memory and I'm getting old) but I think the required ports are:
TCP 8080, 8443, 4530-4533.