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Netsight - EWC - AP down Email is empty

Netsight - EWC - AP down Email is empty

Stephan
New Contributor II
Hi guys,

a customer using EWC and Netsight configured Email alert when AP goes down.
Custom alarm criteria set to wireless, matched to "out of service".
Under actions / override content - Email body is like:
Device: $deviceIp
Severity: $severity
Message: $message

But email looks like this:

Device:
System:
Location:
Description:
Severity: Critical Message: AP[150xxxxxxxxxx] out of Service on EWC[10.xxx.xxx.xxx]

Why are these fields empty?
Also tried $alarmSourceName only, this worked fine.

Any suggestions on this?

Best regards,
Stephan

5 REPLIES 5

Stephan
New Contributor II
Hi everybody,

I did a test on our system and got the following results. Only these commands work in an email when an AP went down:

$severity
$message
$alarmName
$alarmSource
$alarmSourceName
$severity
$type
$trigger
$server
$time
$message
$eventType
$eventSeverity
$eventCategory
$eventTitle

Anyone with more commands?

Best regards,
Stephan

Stephan
New Contributor II
Ron,

now I see, i thought i have to change any other settings.
Is it also possible to get the location and the discription of the AP?

Stephan

Ronald_Dvorak
Honored Contributor
Hey Stephan,

just replace the settings in "edit action overrides" with my settings (previous post)..

-Ron

d647b3feb8af4761ba24ea88316a5555_RackMultipart20160405-48064-be8fed-Netsight_AlarmManager_override_inline.png



Stephan
New Contributor II
Hi Ron,

thank you very much for your quick response.
So how could i get to the point to receive an email like yours?

Stephan
GTM-P2G8KFN