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No Backup Tunnel

No Backup Tunnel

Frank_Richter
New Contributor

‎05-05-2015 04:48 PM

Hi, I have 2 virtual Controller V2110 at Hyper V. They are in availability mode (fast failover). All APs in the same subnet as the physical Interfaces of both controllers are established the primary and backup tunnel. The APs there are not in the same subnet do not establish the backup tunnel. I changed the Tunnel MTU size to 1300 but it doesnt work.
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4 REPLIES 4

Doug
Extreme Employee

‎05-21-2015 03:10 PM

Frank,

Checking in to see if you needed any further assistance with this?

Doug Hyde
Director, Technical Support / Extreme Networks
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Doug
Extreme Employee

‎05-05-2015 05:00 PM

No problem Frank...
Doug Hyde
Director, Technical Support / Extreme Networks
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Frank_Richter
New Contributor

‎05-05-2015 05:00 PM

Thanks for fast response, we are searching in the customer network. If we are not successful so i will do so.
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Doug
Extreme Employee

‎05-05-2015 05:00 PM

I would suggest collecting the trace log packages on a few of your access points and provide them to GTAC support for review:

How to get those files:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Collect-Access-Point-Logging-Inform...

Also get a tech support file from both your controllers:
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Collect-a-Tech-Support-File-From-a-...
Doug Hyde
Director, Technical Support / Extreme Networks
GTM-P2G8KFN