Oneview can't clear critical alarm of EWC

  • 0
  • 1
  • Question
  • Updated 1 year ago
  • Answered
After evaluation license of EWC V2110 expired, Oneview show cricical alarm about this: 192.168.10.124
AP Out of Service
The evaluation license for Wireless Controller has expired. In-Service scanning is disabled. Please contact your customer representative and purchase licenses to continue using Wireless Controller. Otherwise, the legal requirement is to put the system out of service.

We get the required license and deployed it to V2110 but Oneview does not clear the alarm. It still shows red icon for V2210 and I can not find a way to reset this alarm to green.

So how can I reset this alarm?

Thanks,

Rahman
Photo of Rahman Duran

Rahman Duran

  • 2,012 Points 2k badge 2x thumb

Posted 1 year ago

  • 0
  • 1
Photo of Pala, Zdenek

Pala, Zdenek, Employee

  • 8,474 Points 5k badge 2x thumb
In Oneview choose alarms and right click on the alarm and you can clear the alarm there.

Good luck
Photo of Rahman Duran

Rahman Duran

  • 2,012 Points 2k badge 2x thumb
Thank you, it did the trick. But the same functionality should be supported under device view -> alarms tab.
Photo of Pala, Zdenek

Pala, Zdenek, Employee

  • 8,474 Points 5k badge 2x thumb
Good point. Do you have local Extreme contact? That person can create Feature Request...
Photo of Mike Thomas

Mike Thomas, Employee - GTAC - NMS

  • 7,498 Points 5k badge 2x thumb