Phones dropping out and not reconnecting to wifi AP's (Not roaming)

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Answered
I'm having a weird problem here and I'm not sure if it's related to either my AP's or my Spectralink phones. 

For some reason the phones seems to connect all fine and find their provisioning server but do not roam in between AP's which means I'm locked to one AP. The moment I go out of range and in-range of another AP the device drops off and reconnects which results in losing the call. 

I honestly have no idea where to even begin troubleshooting this so any advice is appreciated. 

Photo of Tom Taylor

Tom Taylor

  • 804 Points 500 badge 2x thumb

Posted 2 years ago

  • 0
  • 1
Photo of Doug Hyde

Doug Hyde, Technical Support Manager

  • 19,896 Points 10k badge 2x thumb
 I would suggest opening a ticket with the GTAC so your configurations can be reviewed.


  • 210 Points 100 badge 2x thumb

Which Band you are using ?  If you are using 2.4 GHz then it is not recommended for voice traffic. I suggest you to test the voice quality in 5 GHz.  

Manas Ranjan
+91 9619551266