power supply external and internal error message

  • 0
  • 2
  • Question
  • Updated 10 months ago
  • Answered
  • (Edited)
FYKI...

My question is Extreme  summitX440-12p switch automatically rebooted and I checked show log command i saw psu error mesage below mentioned here...


01/02/2018 07:27:26.97 External Power Supply is disconnected.
01/02/2018 07:27:26.97 Internal Power Supply is disconnected.



01/02/2018 07:27:22.20 External Power Supply is powered off.
01/02/2018 07:27:22.20 External Power Supply is present.
01/02/2018 07:27:22.20 Internal Power Supply is powered off.
01/02/2018 07:27:22.20 Internal Power Supply is present.


I want meaning of external power supply status.how to check external power supply status..


internal power supply command on switch--- show power details
only command was using  internal power supply status and how to check external power issue...

How to resolve that problem.kindly do the needful........
Photo of Satheesh Ram

Satheesh Ram

  • 120 Points 100 badge 2x thumb

Posted 10 months ago

  • 0
  • 2
Photo of Karthik Mohandoss

Karthik Mohandoss, Employee

  • 6,168 Points 5k badge 2x thumb
Hi Satheesh,

In the "show power" output do you see the part info as External Power supply? 

show power
PowerSupply 1 information:
State: Powered Off
PartInfo: Internal Power Supply
Input: 0.00 V AC
PowerSupply 2 information:
State: Powered On
PartInfo: External Power Supply
Input: 0.00 V AC
PowerSupply 3 information:
State: Powered On
PartInfo: External Power Supply
Input: 0.00 V AC
PowerSupply 4 information:
State: Powered On
PartInfo: External Power Supply
Input: 0.00 V AC
Photo of Satheesh Ram

Satheesh Ram

  • 120 Points 100 badge 2x thumb
I want to check internal supply status only

what is the command of internal power supply status....
Photo of Karthik Mohandoss

Karthik Mohandoss, Employee

  • 6,168 Points 5k badge 2x thumb
Hi Satheesh,

There is no separate command, the same "show power" command should display the internal PSU status as well, do you not see it in the "show power" ? can you post the command output? 
Photo of Satheesh Ram

Satheesh Ram

  • 120 Points 100 badge 2x thumb
Director_house.1 # sh power detail

PowerSupply 1 information:
 State             : Powered On
 PartInfo          : Internal Power Supply

PowerSupply 2 information:
 State             : Empty
 Poll Interval     : 60 s
 Change Threshold  : N/A
 Change Action     : N/A


I know that internal power supply and how to check external power supply status.

Our switch log generate the external power supply information and how to check external power supply.


01/10/2018 03:17:27.63 <Info:HAL.Sys.Info> External Power Supply is powered off.
01/10/2018 03:17:27.63 <Info:HAL.Sys.Info> External Power Supply is present.
01/10/2018 03:17:27.63 <Info:HAL.Sys.Info> Internal Power Supply is powered off.
01/10/2018 03:17:27.63 <Info:HAL.Sys.Info> Internal Power Supply is present.
Photo of Karthik Mohandoss

Karthik Mohandoss, Employee

  • 6,168 Points 5k badge 2x thumb
I would recommend to open up a ticket with GTAC.