Problem with C35 controller and AP3705i

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AP3705i (firmware 08.21.01.0198) have problem with register to C35 (firmware 9.21.03.001) even when I add a static IP of C35.
Acces point boots periodically with error 0d00:00:17: CRITICAL, Warm start firmware 08.21.01.0198 due to unspecified reason
1872: 0d00:00:30: CRITICAL, Ethernet link up
I have also AP3610 (firmware 9.21) and this device works fine with controller.
I assume that this could be a problem with old firmware on AP.
I don't have permission to download AP firmware from extranet.extremenetworks.com
Is any possibility to download appropriate file for AP ?
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Sławomir G-ski

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Posted 3 years ago

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Gareth Mitchell, Extreme Escalation Support Engineer

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Hi

Firmware for the AP's is included with the controller image, see this article: https://gtacknowledge.extremenetworks.com/articles/Q_A/How-is-firmware-downloaded-to-the-IdentiFi-Wireless-Access-Points

The AP maybe trying and failing to upgrade, do you permit tftp between the AP and controller?

I would recommend you open a case with GTAC to get the logs analysed

-Gareth
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Sławomir G-ski

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Thnx for quick reply, TFTP is working fine. Everything is in one vlan without acl or policy. I'll try to open case on GTAC.