Hopefully you’ve had time to explore what the site has to offer and you may have questions about its inner-workings.
I’m the KCS Program Manager for Extreme and I’ll be watching this conversation throughout the day on Friday, April 24th. If you’ve got questions about the GTAC Knowledge program, ask them here! I’m also looking for feedback about your experiences so far.
A few ideas to get the conversation going:
- What do you like about GTAC Knowledge?
- What kinds of information and articles would you like to see more of?
- Any interest in Video articles?
- Are there technical areas you’d like for us to place special emphasis on going forward?
I'd like to see more about Netsight in general and especially about OneView.
Videos are great but please at least in 1080p so I'd see what is going on and not some blurry telnet session to a device that I can't identify.
As I've mentioned in another post I'd like to see some "alert" for new issues so I don't upgrade to the newest version just to find out that my VoWLAN phones are not working anymore *argh* and later find out that GTAC is aware of that issue.
A moment ago, nearly 500 additional Solutions, How To and Q&A articles have been posted to the site (http://gtacknowledge.extremenetworks.com) with more on the way.
Search early, search often. You never know what you'll find!
May the GTAC be with you.
This is a great trend that should continue as more and more knowledge is published to GTAC Knowledge.
If you've seen a solution that will help resolve a community issue on GTAC Knowledge, link to it here on the Hub.
Long-term, we're working on Unified Search that will really make this go for our customers. Unified search would allow you to run a query and there is a possibility you'd see a solution (from GTAC Knowledge) next to a relevant community conversation (the Hub). If you got a hit on both sites, you'd have lots of context to determine if the resolution applies to your situation. If nothing comes up on the query, that's a clue to us that we've got a content gap to fill.
All this works together. We're glad to see members of the community using both sites to get the help they need. Onward and upwards!
Today i have to enter either a search string (i uses a category name here) but the articeles are not sorted by date - so a lot of old articles come first) or i have to choose a category (then i have to enter a search string). currently i am rely on someone who linked the article of the last week(s). But generally this is not very comfortable and i and very very much other users waste a lot of precious time to find any interessting articles.
Are there any improments are going on ?
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