Request Image Firmware Sw C3

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  • Updated 8 months ago
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I have some swicth seri: C3, A2, B3. I need upgrade firmware to laster version But i can not download from site extremly.
Please help me link download firmware 
Thanks
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Phuong

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Posted 9 months ago

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Martineau, John, Employee

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Phuong,

The last images release for theis product should be found here:
https://extremeportal.force.com/ExtrSearch#q=C3&t=All&sort=relevancy
I see that the release notes are attached to that location but none of the images.
I will investigate further.

A2:
https://extremeportal.force.com/ExtrDownloadDetail?id=a4134000000DofrAAC

Thanks,
John Martineau
(Edited)
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Phuong

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Hi  Martineau
I have created ticket to request download firmware but step 4 error




So I can not download firmware C3, A2
Please help me
Thanks
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Martineau, John, Employee

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Phuong,

The portal will not allow you to create a case that is for a product that has been classified as EOS/EOSL.

Thanks,
John Martineau
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Thomas, Ken, Alum

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Phuong, I work on the extreme portal team. Very sorry you hit this issue. I can see in your screenshot that you are facing our no account association situation. Sometimes, when a new user registers they get put temporarily in an account/company called "No Account Association" and this causes lots of problems on the Extreme Portal as described in this knowledge article: No Account Association. We are working on improving and fixing this process. I will work on getting your records associated to a proper company/account record. I will email you to get some additional information for that. If you face any urgent technical product related situation, you can call GTAC and they can assist with verifying entitlement and helping you with getting the firmware