Ridgeline server2012 r2 instalation error

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I have installed ridgeline at server 2012r2 then http://ridegline.server:8080/Ridgeline.jnlp download that file and run this error occured.

Java(TM) web start 11.31.2.13-fcs (can not find message file) 
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prasanna annadurai

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Posted 4 years ago

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Bill Stritzinger, Alum

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Did you use the specific Server 2012 install?   There is a version that installs specifically for that OS version.
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prasanna annadurai

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Ridgeline 4.0
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Bill Stritzinger, Alum

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There is a specific Ridgeline 4.0 installed for Server 2012r2 that was delivered with Ridgeline 4.0 Patch 1 - Have you installed all of the patches?
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prasanna annadurai

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hi Bill,

already install Ridgeline 4.0 patch1 its not working.
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prasanna annadurai

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ridgeline console client side its open, but server console not opening
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Bill Stritzinger, Alum

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OK.. Not it gets fun to troubleshoot...  There are 3 patch levels for Ridgeline 4.0 - Patch1-3, you need to make sure you are on the latest patch level.  Next, make sure your Java is up to date, I would personally download the latest Java 8.x and install it. Next, once you get the Java installed, remove all old versions (newest Java should do this automatically) and then clear the Java cache from the Java Control panel icon.  Try again and lets see what you get..
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prasanna annadurai

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Thanks Bill its working fine.

but i don't know my console password. reset my admin password but not reset this console same error Occurred 
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Bill Stritzinger, Alum

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admin/admin is the default password, as you may already know there is a password reset tool in the Ridgeline application group..  Is it working now?
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prasanna annadurai

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ridgeline 3.1 admin/admin(username/password) not open. how to rest password
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prasanna annadurai

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Thanks Bill