RMA Summit X650 AC PSU

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Hi. I need to do a RMA process for a Summit X650 AC PSU. I must first send the defective part to extreme in order to deliver me the replacement part?
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Ivan Guzman

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Posted 3 years ago

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Brandon Clay, Escalation Support Engineer

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Official Response
Hi Ivan,

It depends on the service contract coverage level of the X650. Most service contracts include advanced hardware replacement, but not all. If you open an RMA for this, someone will be able to assist with your options.

Also, see the article below for more infomration on the RMA process.:
https://gtacknowledge.extremenetworks.com/articles/How_To/Return-Material-Authorization-RMA-Process-...

-Brandon
(Edited)