S-Series f/w Upgrade leaves IP Interface failed with "restoreIpAddressData():deserialize failed" errors

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Article ID: 15033 

S-Series, firmware 

One or more interfaces were created/configured using any firmware 7.00-7.03 (pre-7.11) version.
Then if the system was upgraded to within the firmware 7.11-8.01 range (this may or may not have occurred), no interface changes were made there.
Then the system was upgraded to firmware 

IP addresses created using pre-7.11 firmware fail to be applied to their interfaces during firmware system boot. 

When such an IP address fails, the affected IP interface is not accessible and an error message ('show support') displays; for example:
Message      9/248    Syslog Message            04/12/2013 11:32:17
    <3>ipIfMgr[1.tusrAppInit]restoreIpAddressData():deserialize failed

Upgrade to firmware or higher. 

Pre-upgrade workaround: 

If this issue has already occurred, then a 'show config outfile...' followed by 'configure...' (5035) will reload the configuration into non-volatile memory to restore correct operation. 

If an upgrade to version is planned and the system meets the above-stated preconditions for this issue, then one of these procedures will prevent the problem from occurring upon upgrade:
  • If running firmware within the 7.11-8.01 range; then before the upgrade take any step to change the overall interface configuration, including but not limited to creating/deleting an interface, or adding 'shutdown' or 'no shutdown' to an interface.
  • If running any pre-8.02 firmware version; then after issuing 'set boot system...' and specifying "no reset" during upgrade (12740), issue 'show config outfile...' followed by 'configure...' (5035) in order to boot onto firmware with the refreshed configuration.
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Posted 5 years ago

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