S-Series f/w 8.21+ "ERROR: file system check" log message

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  • Updated 5 years ago
Article ID: 16127 

Products
S-Series, firmware 8.21.02.0001 and higher

Symptoms
"ERROR: file system check" messaging may be logged during system initialization, and followed by a reset.

The messaging will be of either, or both, of the following types:

Syslog Message
<3>System[1]Flash volume /flash2 contains corruption that could not be repaired. Please contact Support for assistance.

Fatal Error
ERROR: file system check

Shutdown
Initiated - Reset
Shutdown process is starting.

      -and/or-

Syslog Message
<3>System[1]Flash volume /flash2 was repaired. File system data may have been lost.

Fatal Error
ERROR: file system check

Shutdown
Initiated - Reset
Shutdown process is starting.

Cause
With firmware 8.21 and higher, a "chkdsk" function is automatically executed at system initialization in order to perform a DOS file system corruption check, with repairs as possible. This function will occasionally find something that needs to be corrected.

Solution
If the first set of messaging ("...could not be repaired...") is seen, then the repair routine could not fix all issues on this pass. If this occurs no more than a few times consecutively and is followed by the "...was repaired..." messaging, then follow the "...was repaired..." instructions below. Otherwise, if the condition persists in a reset loop then please contact the GTAC for assistance.

If the second set of messaging ("...was repaired...") is seen, then the user should check that the configuration as displayed in the output of a 'show support' or 'show config' matches to the backup configuration file taken as of the last known config change. Apply any necessary corrections, but no action is warranted beyond that.
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Posted 5 years ago

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