Serial number to part number

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I am working on our support renewals and I need part numbers( I already have all of the serial number).

I know when I open a TAC case it automatically identify the part number once I enter the serial number.  I am looking to do that with a large list of serial numbers. Does anyone know if that possible or is it just a manual look up process?
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Danielle Anderson

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Posted 1 year ago

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Drew C., Community Manager

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Hi Danielle,
If you can get me a list of the serial numbers you need to look up, I can run that report for you.
I've got your email address here in the system and will contact you shortly.
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Danielle Anderson

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What is the best way for me to get the list over to you?
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Drew C., Community Manager

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Donna has the right idea below. Any format you've got will work for me though. Plaintext, Excel, or otherwise; just reply to the email I sent to you earlier. 
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Donna Rupert

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Hi Danielle,
Just send the list of serial numbers along with the full enduser information to your reseller or distributor and they will send that info to the Extreme services team for a quote. Once Extreme creates the quote, a price quote can be provided back to you. There will be an Extreme quote/contract number that you need (required) to place the renewal order. Feel free to contact me with more questions.