Slow switching between acess points even if they are have the same ssid and password

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  • Updated 8 months ago
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Hello every one, I am new to extreme and i need to know about a problem i have, so please if any one can help. The problem thaf i have three exyreme access points which is connected to the network i have, this three access points are distributed in different rooms which is not too far from each other and they are using the two band 2.4 ghz and 5 ghz, when i connect my laptop to one access point, let us assume i connect it yo access point in room number 1 it is connected and have internet but when i ho to the other room which has the other extreme access point it takes too much to connect to it. The three access points have the same ssid
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Posted 8 months ago

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Andy Holden, Employee

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Are thes independent APs or are they using a Virtual Controller.

One thing to keep in mind is the MU (Wireless device) determines where to roam

I would suggest that you make one of the APs a Virtual Controller and let the other APs adopt to it. This way you can assue all aps have the same configuration and firmware version

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Doug Hyde, Technical Support Manager

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A couple of questions...

1. How many clients are having this issue? More than one? 
2. What are the actual products you are working with? (part numbers, controller vs cloud)
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Christoph S., Employee

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Hello Ahmad,

1 - If they are connected to a routed switch, you will not have seamless roaming. Use a layer 2 switch. 
2 - Make sure they are on the same firmware version (latest recommended)
3 - Start with the basic config changes per this doc: Wireless clients experiencing latency, intermittent disconnects and dropped packets on a WiNG wireless network

Hope this helps,

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Robert Zarzycki, Employee

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Can you tell us the model & firmware version of the APs?