SNTP Status 'Other' while Server is 'Active', while routing with SecureStack C3/C2/B3

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Article ID: 7709 

SecureStack C3, and lower
SecureStack C2, firmware 3.00.50 and higher
SecureStack B3, firmware through 

Enabled Routing.
Enabled SNTP.
Did not add a host IP address. 

SNTP does not start upon initial switch boot-up, even though configured properly (5571).
SNTP has a status of "Other" with server status as "Active".
SNTP is not polling. 

By design, Network Time Protocol will not function with a zero-value host IP address. Even if it has a routed interface that can ping the SNTP server, it will not poll the server until the host IP address is configured.

C3(su)->show sntp
SNTP Version: 3
Current Time: SAT APR 21 04:23:36 2007
Timezone: 'est' offset from UTC is -5 hours and 0 minutes
Client Mode: unicast
Broadcast Count: 0
Poll Interval: 3600 seconds
Poll Retry: 10
Poll Timeout: 30 seconds
SNTP Poll Requests: 0
Last SNTP Update: THU JAN 01 00:00:00 1970
Last SNTP Request: THU JAN 01 00:00:00 1970
Last SNTP Status: Other

SNTP-Server Precedence Status
------------------------------------------- 1 Active 1 Active

For the C3 and B3; upgrade to firmware or higher, and then specify the existing router loopback address or an existing local routed interface as the "SNTP interface" (i.e. 'set sntp interface {loopback loop-ID | vlan vlan-ID}').
For the C2, no change in the stated functionality is expected, due to hardware constraints. 

Pre-upgrade workaround:
Assign an IP address to the switch host, using the 'set ip address...' command (5573).
This does not have to be a valid IP address - just other than Even if the IP address is not reachable on your LAN, the SNTP polling will begin through a routed interface.
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Posted 4 years ago

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