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Some clients unable receive IP

Some clients unable receive IP

Alexandr_P
Valued Contributor
Hi, all!

Have a simple configuration with internal DHCP.
1 client Sansung Galaxy receive IP 0.0.0.0.
Change radios as here - {previously referenced article has been archived}

b70b482294fe4670910d9e9df167d267_RackMultipart20170621-43625-91e5tv-1_inline.png


b70b482294fe4670910d9e9df167d267_RackMultipart20170621-42673-14tsqke-1_inline.png


b70b482294fe4670910d9e9df167d267_RackMultipart20170621-101819-dlaeeu-1_inline.png


b70b482294fe4670910d9e9df167d267_RackMultipart20170621-80221-18pd1ja-1_inline.png



In both rules Containment VLAN 4090.
Auth rules empty (alow all)
Nonauth rule below

b70b482294fe4670910d9e9df167d267_RackMultipart20170621-109405-1j221pp-1_inline.png



Client below

b70b482294fe4670910d9e9df167d267_RackMultipart20170621-20763-1xsxds1-1_inline.png



Any ideas?

Thank you!
18 REPLIES 18

Ronald_Dvorak
Honored Contributor


From my experience they don't "see" the change > they get kicked from the WLAN but connect in the same second again > there is no AP reboot or any other longer outage.

Doug
Extreme Employee
For Reference: https://gtacknowledge.extremenetworks.com/articles/Solution/Certain-devices-not-connecting-to-WPA2-P...
Doug Hyde
Director, Technical Support / Extreme Networks

Jason1
Extreme Employee
Agreed. Thanks Alexandr P.

I just wanted to provide more info on the process and how our articles are initially written. When an issue or question is presented or fixed, an article is written specific to that question/problem. Over time, if more issues are seen on other versions, hardware, clients, etc, then the KB article is edited and "evolved".

If a problem is found on 5ghz clients and a specific version, it's written as such and then edited later as similar problems may be reported with different variables.
All input helps improve the collective knowledge! It is a large task and we are always trying to stay on top of it, thank you for being part of the process!

I have the similar problem when some clients (IOS / Android) try to connect to a WLAN with VNS topology "B@EWC" sometimes reporting "Incorrect Password" if I restart the AP, the issues fixed but eventualy the problem appear again.
I read in a few ExtremeĀ“s reference articles that solucion for that problem is disable "management frame protection" but my doubt is what will happen with the clients connected in that moment when I do the change in the wlan service ? they will be disconect ?
GTM-P2G8KFN