Stack Switch B5 series hapiRxTask Hig CPU Utilization Firmware 06.81.07.0004

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Hello all
I 'm having issues with a B5 Switch stack, the CPU Utilization average is  95%, seems like the  process hapiRxTask     is causing the trouble

hapiRxTask              54.20%   49.84%   51.32%
bcmATP-TX                9.00%    7.49%    7.59%
bcmRX                    7.40%    6.67%    6.33%

This is the Manager of a Stack with 8 Switches B5 Series

Management   Preconfig   Plugged-in        Switch             Code
Switch    Status     Model ID    Model ID          Status            Version
------ ------------ ----------- ----------- --------------------- --------------
1      Mgmt Switch  B5K125-48P2 B5K125-48P2 OK                    06.81.07.0004
2      Stack Member B5G124-48P2 B5G124-48P2 OK                    06.81.07.0004
3      Stack Member B5G124-48P2 B5G124-48P2 OK                    06.81.07.0004
4      Stack Member B5G124-48P2 B5G124-48P2 OK                    06.81.07.0004
5      Stack Member B5G124-48P2 B5G124-48P2 OK                    06.81.07.0004
6      Stack Member B5G124-48P2 B5G124-48P2 OK                    06.81.07.0004
7      Stack Member B5G124-48P2 B5G124-48P2 OK                    06.81.07.0004
8      Stack Member B5G124-48P2 B5G124-48P2 OK                    06.81.07.0004


Any idea to solve this ?

Regards

Wagner
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Wagnergt12

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Posted 2 years ago

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Daniel Coughlin, Employee

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Wagner,

I think we are going to need to do some digging on this one.
I would suggest collecting the show support and current.log from the stack.
How to Retrieve Current.log File From a Securestack via TFTP
How to collect the Show Support from a SecureStack
Then give us a call to sort it out.  You can also try to upgrade to 6.81.08.0005 and see if it changes anything.
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Wagnergt12

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Thanks Daniel ,

I placed a case with customer support