Timeout for clients by VNS report

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Hi Everyone

Could someone please advise if there is a way to modify the timing out of a client in the "Clients by VNS". When we disconnect a client, it stays in the report on the WLC for quite some time (around 10-15 minutes). This information is propagated in to Netsite and NAC also.

Thanks

Simon
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Simon Vosper

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Posted 3 years ago

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Ronald Dvorak, Embassador

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Hi Simon,

you'd set the idle timeout (default 30minutes) in the WLAN service.

GUI > VNS > WLAN Services > select a service > Advanced > Timeout Post

-Ron
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Simon Vosper

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Hi Ron

That seems to have reduced the time dramatically, thank you so much.

We set the timer to 1 minute and it took almost exactly 2 mins to clear. Is there any other sort of delay in the reporting.

Thanks again

Simon
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Ronald Dvorak, Embassador

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1Minute is very strict - that will result in a lot of disconnect because of idle timeout and the clients must reauthenticate - not sure whether that is a good idea to set such a low value.

There is a slight delay for the reports as the APs don't sent the data every second.

-Ron
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Simon Vosper

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Ron

We dont want to kick clients of when they idle. What we want is the client connection report in the Clients by VNS report to update in a timely fashion.
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Bharathiraja, Suresh, Employee

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Hi Simon,

Please make sure the Radius accounting option is enabled on NAC manager to see the end device report in a timely fashion.

Netsight account manager --> device(controller)--->Radius accounting --->enabled ---> ok


Thanks,
Suresh.B