Top 5 Devices by Type (Wireless IDENTIFI) incorrect display (BlackBerry)

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When using the reports from the main screen of Identifi (release 10.11.05.0005)
One of our internet radio seems to be ... a BlackBerry terminal :(
Strange because it's a small lab with a few terminals



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Pascal Lurquin

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Posted 2 years ago

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Jacob, Praveen, Employee

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Hi Pascal, 

Are you trying to say that one of the BSS MACs is a Blackberry device? 

Thanks,
Praveen
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Pascal Lurquin

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NO ... we don't have blackberry device !
The device is a internet radio : ROBERTS STREAM93I
https://www.robertsradio.com/uk/produ...
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Ronald Dvorak, Embassador

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There is a KB article in case NAC doesn't identify a device correctly...
https://gtacknowledge.extremenetworks.com/articles/How_To/NAC-Troubleshooting-Tips-Debug-Methodology...
If you provide the data Extreme could implement the change in a future release.

I'm not sure whether the controller application visibility uses the same device database.