Unable to configure traps in netsight console, getting an message : "unable to find events in log file"

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We recently purchased netsight software, and was able to discover all the switches and getting all events messages. But unable to get the traps and syslogs. Followed the procedure mentioned in document, but not helped. I am getting an warning message in traps window "unable to find events in log file" .
Request you to please support for getting the same.


regards,
Prasanth Gunnam
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prasanth gunnam

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Posted 1 year ago

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Karthik Mohandoss, Employee

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Hi Prasanth,

Welcome to the HUB.

What is the model if the switch?
Can you post a link or the name of the document which you are referring to? 


Can you check if the issue mentioned in the article is relevant to your issue?
https://gtacknowledge.extremenetworks.com/articles/Solution/Netsight-No-Traps-in-Trap-window-error-U...
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prasanth gunnam

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We are using A4H124-24TX is the model of switch and i referred "b0700ej_c" this document as well as web solutions for resolution.
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prasanth gunnam

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  1. ssh to the Netsight Appliance
  2. type the command:   service nssnmptrapd restart
Should i execute this command in switch or netsight installed station?
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Yacobucci, Ryan, Multi-Tier Technical Support Engineer

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Hello, 

You need to restart the nssnmptrapd service in the NetSight server.

Thanks
-Ryan
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prasanth gunnam

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i did the same, still i am getting the "unable to find events in log file" message in traps window.
i restarted from services.msc
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Yacobucci, Ryan, Multi-Tier Technical Support Engineer

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Hello,

Can you turn off the firewall? Sounds like it's NetSight install on a Windows system?

Also, I would install and run wireshark on the NetSight server and trigger a trap. I would be good to verify that the trap is making it to NetSight, and then investigate why NetSight isn't processing the trap.

Thanks
-Ryan
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prasanth gunnam

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Yes we installed netsight in Windows server 2008 R2, we allowed everthing in firewall (any-any). 
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prasanth gunnam

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It would be any configuration missing? I am communication through SNMPV3 ....
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prasanth gunnam

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Awaiting for your reply.....
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prasanth gunnam

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awaiting for your reply....
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prasanth gunnam

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Is it required to write any policy for gettings traps? because i have completed all other configuration
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Karthik Mohandoss, Employee

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Hi Prasanth,

Yes, the switch should be (enabled/configured) to send traps as well as syslog pointed towards the Netsight IP in case if this is not done yet. 

If possible try to trigger a Trap and do a packet capture in Netsight and see if you can see the SNMP traps.

here is an article to help you on the same.

https://gtacknowledge.extremenetworks.com/articles/Solution/No-traps-displayed-in-Netsight-Console

Or the easy way as Ryan stated install Wireshark in the Windows server where Netsight is running and capture the packets and look for the SNMP traps in the packet capture. 
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prasanth gunnam

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"tcpdump -i eth0 port 162" is this port number is same for all services? 
Yes, the switch should be (enabled/configured) to send traps as well as syslog pointed towards the Netsight IP in case if this is not done yet. ? how to ensure this one? 


set linkflap action fe.1.3 disableInterface
set linkflap action fe.1.3 genSyslogEntry
set linkflap action fe.1.3 genTrap   .... "Same for all 28 ports"

set snmp group ABCDEV3@ user ABC6service security-model usm 
set snmp notify TVInformTag tag TVInformTag inform
set snmp notify TVTrapTag tag TVTrapTag
set snmp targetaddr TVABCDservice XXX.XXX.XXX.XXX param TV1ABCDservice mask 0.0.0.0 taglist TVInformTag nonVolatile


Is this right? can you please confirm the configuration....

Prasanth 
(Edited)
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prasanth gunnam

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Other than Traps, i am able to get everything (like, alarms, logs, Console). request you to please provide the support on getting traps....


Regards,
Prasanth
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Karthik Mohandoss, Employee

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Please check out this article on how to configure a trapreceiver via Netsight console.
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Configure-SNMPv3-Traps-via-NetSight...
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prasanth gunnam

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Dear Karthik,

I have followed the same, but still not getting the traps....

In traps tab i am getting an message as "unable to find events in log file"

Regards,
Prasanth.
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prasanth gunnam

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Hi,


It was observed that always my Netsight SNMP traps services is automatically getting stopped in every 2 seconds.


Regards,
Prasanth
 
(Edited)
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Yacobucci, Ryan, Multi-Tier Technical Support Engineer

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Hello,

Were you able to identify the cause?

Thanks
-Ryan
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prasanth gunnam

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Hi, 

In traps receiver configuration, it is showing that traps are receiving in 17 devices 
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Ronald Dvorak, Embassador

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If the device is configured for SNMP and could be reached from EMC/Netsight the only thing that you'd need to do is to click on "register trap reveiver" in EMC and it's enabled = EMC configures the device to send traps.

Might be that you've messed up because you've configured the trap receiver via switch CLI and then also via EMC.

I'd delete the SNMP trap receiver config from the switch and this time only do it via EMC.

As a example here the commands that where added via EMC after I've selected "register trap receiver".....

set snmp notify TVTrapTag tag TVTrapTag
set snmp targetaddr TVpublic 172.24.24.110 param TV1public mask 0.0.0.0 taglist TVTrapTag
set snmp targetparams TV1public user public security-model v1 message-processing v1 noauthentication nonvolatile

For troubleshooting you'd use the commands....
show snmp targetaddr
show snmp targetparams
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prasanth gunnam

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I have tried this command line, still traps are not getting, shall i send the snap shot of "show snmp targetaddr" and "show snmp targetparams" ?
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prasanth gunnam

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i am not getting strong support from Extreme, we are regular customer to Extreme networks. 

Regards,
Prasanth
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Ronald Dvorak, Embassador

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I advice you to hire a Extreme partner that is trained on the product

You could find one in your region via this page.....
http://www.extremenetworks.com/partners/where-to-buy/
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prasanth gunnam

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Dear Ronald, 

We have purchased the netsight software and Extreme switch (more than 100), can you people support us by assigning local resource to resolve the issue?

regards,
Prasanth
 
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Ronald Dvorak, Embassador

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Sorry for the confusion but I don't work for Extreme.
https://community.extremenetworks.com/extreme/topics/extreme-embassadors-program

Where are you from ?

You'd open a ticket from the GTAC so someone could support you in a remote session - I think in this case that would be the better/easier solution.
https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-contact-Extreme-Networks-Global-Tec...
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prasanth gunnam

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I am from Chennai, India. I have logged a case too.
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Karthik Mohandoss, Employee

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Hi Prasanth,

The HUB is a forum for general discussions about ideas, problems and innovations. If you need substantial troubleshooting it would be prudent to open a case with GTAC which i assume has already been done. please share the case number so that i can check the current assignment details.
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prasanth gunnam

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Hi Karthik,

I have raised a case in Extreme, but couldn't get any confirmation mail yet.

Regards,
Prasanth.  
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Yacobucci, Ryan, Multi-Tier Technical Support Engineer

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Hello,

How did you generate a case? I cannot find a case open for this issue.

Thanks
-Ryan