unable to launch the netsight console

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Whenever i am opening the netsight by clicking on console it is providing a new console.jnlp and i am unable to open the console. Netsight is installed in Win 7 64bit version.i tried by even updating the java.current version of java is Java 8 update 141 (64-bit)
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Degalesan

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Posted 1 year ago

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Kurt Semba, Employee

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This version of Java (8 update 141) removed the trust of the (Symantec) sub-CA that our code is signed with. So it is not working with this Java version. Please install an older version of Java until we have a fix for it.
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Degalesan

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What version of Java can be used with Netsight 6.1.Please suggest. Thanks.

Make a batch-cmd and add the following:


@echo off
cls
"C:\ProgramData\Oracle\Java\javapath\javaws.exe" http://netsightservernameFQDN:8080/Clients/Console.jnlp?nstrust=TRUSTALL


Than it will work.

Kind regards

Dennis

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Degalesan

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Hi ,
  I tried with the batch cmd suggestedhttps://community.extremenetworks.com/extreme/topics/unable-to-launch-the-netsight-console?rfm=1&topic_submit=true but still the same issue.Please check the attached snap.

Thanks for your help.
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Degalesan

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After removing FQDN in the bat file I am getting the error unable to launch application with the message:

Could not verify signing in resource:http://IOMCHNL0125:8080/Clients/plugins/AclMgr/forms-1.0.5.Jar

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Steve Ballantyne

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Did you install your own SSL certificate? I had this issue and fixed it by removing the SSL cert (going back to the self-signed that ships with the product).
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Degalesan

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What needs to be done exactly here .Please provide some details.

Thanks.

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Steve Ballantyne

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Normally you would reset the certificate using the Legacy console. But it's a catch 22 because you can't get the console to load! This is how we reset the certificate when I called into support. In fact I suggest you call into support. 

This is how we resolved it:
1) Using putty.exe or some other terminal emulator, open an ssh connection to your netsight server and log in as root.
2) Enter the following ...
cd /usr/local/Extreme_Networks/NetSight/wildfly/standalone/configuration
service nsserver stop
mv nsserver.keystore nsserver.keystore.old
service nsserver start
Then give it another shot and see if you can get in. You might also want to try going into Java security and adding the URL to your Netsight server as an exception.

1) Open Control Panel
2) Click the Java icon.
3) Click the Security tab.
4) Click the Edit Site List button.
5) Scroll to the bottom and click the Add button.
6) Enter the URL to your server (https://netsight-01:8443).
7) Click OK a couple of times.
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SH

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Hello all,

according the KB article 16413, this issue is fixed with the java version 8 update 144.


Regards
Stephan