Unable to start Avaya's Ochestration Manager

  • 0
  • 1
  • Question
  • Updated 5 months ago
  • Answered
Hello,

We are no more  able to start Avaya's Orchestration Manager using any browsers (IE, Firefox, Chrome..etc) the login page doesn't appear and the error message displayed is "the page isn't redirecting properly"
We have restarted the software which is running on a windows server 2003 with no luck, it has worked flawlessly for many years before now...
Any help will be very much appreciated
Thanks in advance.
Photo of Gaetan

Gaetan

  • 100 Points 100 badge 2x thumb

Posted 6 months ago

  • 0
  • 1
Photo of Gates Zeng

Gates Zeng, Employee

  • 172 Points 100 badge 2x thumb
Hi Gaetan,

I recently have a customer had similar issue after they applied patches to the OS. Though they were running COM over linux.

Without more detail it is hard to determine the root causes, however, there are a several actions you may consider to take:

1. Check the licensing log - see whether this is license related
2. There was a patch for SSL Certification for COM 3.1.3, you want consider apply the path to ensure it is not the SSL Cert related
3. Run BackUpAll script to save all configuration. As the worst case scenario, you can re-deploy COM ova and restore all configuration.

I encourage you to open a case with GTAC. After the dusts settled, consider upgrade to XMC or COM Plus.

Thanks,

Gates