Virtual Wireless Controller V2110 Large running v10.11.03.0004 has a kernel failure two days in a row. Any thoughts?

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Virtual Wireless Controller V2110 Large running v10.11.03.0004 has a kernel failure two days in a row. Any thoughts? There are two controllers running in HA(sync) mode with approx. 725 3825i APs spilt between them. Have not seen any other alarms or events associated with this except when checking on status of virtual server cli. All APs are currently running on a single controller and there does appear to have a secondary tunnel back to primary controller. Has anyone else experienced similar issues and any suggestions on how to determine root cause and solution will be greatly appreciated.
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Dean Ferraro

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Posted 1 year ago

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Scott Whall, Employee

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Hi Dean - you can get the Tech Support log files for each V2110 and open a GTAC case, or you can try upgrading to 10.11.06, which is on the Support Download site.
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Dean Ferraro

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Will be opening the case shortly just trying to do some diligence prior. Could you advise how to collect and view the logs? Doesn't appear I can do from the CLI
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Ronald Dvorak, Embassador

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CLI command...

#tech_support all
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Ronald Dvorak, Embassador

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and to move the file..

#show tech_support


V2110-1# copy tech_support ?
Upload tech_support file to server.
Usage: copy tech_support <server> <user> <dir> <file> [scp <scp password>]
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Dean Ferraro

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Thank you very much gathering info now
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Ronald Dvorak, Embassador

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Have you set the SCSI controller on the VM to paravirtual as mentioned in the release notes ?
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Dean Ferraro

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VMs set to paravirtual when upgraded to this version, confirming still in this state. thx
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Dean Ferraro

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Confirmed both VM controllers still set to Paravirtual
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Gareth Mitchell, Extreme Escalation Support Engineer

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Dean Ferraro

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Contacting GTAC now, unless you can assist me directly??
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Dean Ferraro

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Thank you Gareth, good call on the firmware upgrade. It did the trick