VX9000 license problem

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In 2015, our company acquired a license for a virtual Wi-Fi controller VX-9000E. We have 
successfully used this product all this time, but unfortunately at the moment there was a 
problem. After the forced change of the configuration of the virtual machine on which this 
product is installed (we reduced the RAM) - the hardware serial number was automatically 
changed and the license stopped working. The old configuration key is not suitable. I ask 
to help in this situation. 
Who can generate a new configuration key? I would also like to get a link to the latest firmware for this controller.
Thank you in advance.
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Nuraddin Agalarov

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Posted 1 year ago

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Drew C., Community Manager

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Hi Nuraddin, Welcome to The Hub!
There doesn't appear to be any personal information in this post so I have removed the "private" flag so that others in the community can respond.

Take a look at this article for some more information. I know it specifically calls out the IP address, but other factors may be taken into account.
Why are VX9000 licenses no longer valid after changing management IP address?
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Edmundo Bermudez

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Hi Nuraddin
I leave the latest version available for the VX9000
VX 9000 Series v5.8.6

<link removed by admin>

For the problem of the Lic
Change IP addressing?

If it is not so
To update the Lic you have to open a case to the GTAC to be assigned a new license.
It is necessary that you send

IP: X.X.X.X/24



Serial NUmber VX900: 2EAE6CA167.........

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Drew C., Community Manager

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I removed the link to the download. Official download sources are preferred. Please see the below post with more information.