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Web Registration Issue in NAC

Web Registration Issue in NAC

Mir_Ali
New Contributor II
Guest or BYOD user web registration is very slow or some times doesnt register at all any help pls..
4 REPLIES 4

Zdeněk_Pala
Extreme Employee
I met similar issue with both EWC and NAC-GW (Identity Access Engine) sitting on the same vSwitch on the same VMware hosts. The communication from Qtrunk portgroup to non-qtrunkg portgroup was dropping packets heavily. this issue was fixed in new version of VMware.

good luck
Regards Zdeněk Pala

Mir_Ali
New Contributor II
Thank you very much there was time difference between NAC and controller and i did correction hope this will solve this problem

Brian_Anderson3
New Contributor
Also, be sure that you have NAC ip addresses in the ip-helper addresses for the BYOD/guest vlan interface.

Stephen_McGuire
New Contributor III
I'm not sure if this is the same problem BUT it's a good place to start. Verify the time on the NAC and your web controllers, make sure you have your SNTP set properly and there's no variation between all the devices.

Also look at this article: https://gtacknowledge.extremenetworks.com/articles/Solution/NAC-End-Systems-Hung-in-Captive-Portal

-Stephen
GTM-P2G8KFN