What do you think of the new community interface?

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  • Updated 5 years ago
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We decided to go with a new version of the application, and bring little bit of "Extreme" into the community!  Would love to know what you all think of it.
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Tamera Rousseau-Vesta, Extreme Alumna

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Posted 5 years ago

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Celina Fonseca

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I like it! New "face" is very fresh!
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Jon Linton

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This is an Extremely big change
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Tamera Rousseau-Vesta, Extreme Alumna

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Indeed it is!  Love the pun by the way.  :-)  This new interface does more than just change our colors.  We now have an easier way to discover topics and hopefully our community members will enjoy the ease of topic creation.  If you would like to learn more about the new features of this version, please visit the Get Satisfaction New App FAQ. If you discover any issues, please let us know.
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Hartmut Sachse

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I think the color change is not to extreme, but I wait for the integration of the Enterasys knowledge base articles.
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Tamera Rousseau-Vesta, Extreme Alumna

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We are continuing to migrate the KB articles and fine tuning the format.  Thanks for your patience and if there is anything that you feel is missed, please let us know!
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James A, Embassador

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I do miss the view of all topics at https://community.enterasys.com/enterasys/topics/ which listed all topics without the bulky front page UI - it was nice to have a clear overview of all activity.

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Tamera Rousseau-Vesta, Extreme Alumna

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Thanks for the feedback James.  There are a few new features to the community that appear a little more "in your face", that is for sure.  The new topic view allows you to drill down a little easier to exactly what you would like to see.  For instance, if you would like to only look at questions, you can click on that selection, then you are presented with options to filter those topics which is a very nice feature in my opinion.  Also, if you want to just select "conversations" you will see all recent topics that have occurred and gives you a picture of all activity in the community.  Would you find value in a sidebar that highlights specific conversations?  This is your community so I would love to hear what you would like to see and how we can make your experience the best it could be. 
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jeronimo

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Hi, I think I know what James A. means with bulky: on my laptop with 1600x1200 resolution, I cannot even see the latest "recent" conversation (top of the conversation list) on the home page without scrolling down, because already the top half of the screen is filled with that extremely big "The Hub" graphic, welcome message etc. Indeed that's what I would call bulky.
(Edited)
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Ronald Dvorak, Embassador

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Hi,
..... and even if you scroll down all you'd see is the official posts from the FAQ as there are sooooo many every day.

Could we leave the FAQ posts in the FAQ section - I have no idea why they are in "recent conversations".
These are no real conversations as all the threads are locked/closed so we can't even add questions or supplementary notes to it.

I.e. in the FAQ post "Maintaining Wireless Services upon Hipath Controller loss" ... I'd add that I sure can support 802.1X if the tunnel to the WLAN controller is down if I use the "Site" feature.
So the explanation is not 100% accurate.

BTW, I'd remove the term "Hipath" from all FAQs - it's "Enterasys WLAN Controller" :-)

Ron
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James A, Embassador

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The FAQ posts filling up the page, although I do like reading them as they're posted, so perhaps having a section for them that's not on the front page is best, or at least until they finish bringing over all the old KB articles.

If you look at the supported products you'll see that article is quite old, hence HiPath and no mention of the Site feature. Actually it's Enterasys Wireless Convergence of which the controller is just a part. But now I guess s/Enterasys/Extreme/ ...
(Edited)
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Tamera Rousseau-Vesta, Extreme Alumna

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HI James, we are definitely looking at ways to reduce some of the graphics and make the interface less "bulky".  As for the FAQ, I totally agree, they do seem to take away some of the browsing functions when we are in the process of migrating the KB content from Enterasys and Extreme.  Unfortunately, there is no way to filter or categorize them so they are not under the most recent posts.  My suggestion would be perhaps to explore the other options such as Idea, Problems, or even some of the categories to help reduce the number of FAQ's you are seeing.  This of course is a short term problem as we finish migrating our KB into the community.  I do really appreciate your feedback and hope this helps!