Wireless Appliances Firmwares missing

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  • Updated 2 years ago
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Hi Guys,

Yesterday I've noticed that wasn't any Wireless Appliance Firmwares available in the Extranet.

Maybe a site issue, because today it shows up again, but no firmwares for C25 or C4110...

AFAIK they still supported... I have customers with scheduled maintenance windows for the weekend running C4110 and C25, but I can't find the firmwares.

Any info???

Best regards,

-Leo
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Leonardo Peixoto

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Posted 2 years ago

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Umut Aydin, Escalation Support Engineer

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Hi Leo,

I can see both Controller FW's.

https://extranet.extremenetworks.com/downloads/Pages/WirelessControllers.aspx

Can you please check it again?

Could you see them before?
Maybe it's because you don't have maybe no C4110 and C25 under your contract?

Regards
Umut Aydin
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Leonardo Peixoto

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Hi Umut,

It's a bit odd, because, as a Partner, I don't have any C5110-SR for example, and I can see it's FW available, but no C4110 or C25.

Regards,

-Leo
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Leonardo Peixoto

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By the way, until tuesday I could see all firmwares available.

Best regards,

-Leo
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Umut Aydin, Escalation Support Engineer

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Leo,

we will check your account .

Regards
Umut Aydin
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George, Chris, Employee

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We are currently involving our IT folks to look at this issue.  Your not the only one seeing this.
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George, Chris, Employee

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Leo, 
Can you please give it another try and let us know your results.  We believe the issue has been addressed.
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Leonardo Peixoto

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Hi Chris,

Thank you so much... Now I can see all firmwares again!

Best regards,

-Leo
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Leonardo Peixoto

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Hi Chris,

Can you take a look at the accout of my Engineering staff... She is having the same issue: <email removed by admin>

Thanks in advance,

-Leo
(Edited)
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George, Chris, Employee

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Can you have them give it a try again.  We believe it should be addressed.
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Leonardo Peixoto

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Hi Chris,

My account looks fine now, but the other I've asked you still missing C25 and C4110 FW.

Can you take a look?

Thank you so much!

Regards,

-Leo
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George, Chris, Employee

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Leo, 

I've related the information to our IT folks.  They are talking another look.  Are we certain they have logged out and back in of the portal?  Maybe try clearing the browser cache or maybe tried a different browser?
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George, Chris, Employee

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And if they are still having issues, is it ok if we reset their password so we can run some tests real time?
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Leonardo Peixoto

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Hi Chris,

Still not working for Lariana.

She asked if you can reset her password and run some tests over there to find out easily what's going on.

Thanks
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George, Chris, Employee

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Our IT department fixed her account and emailed her directly.
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Leonardo Peixoto

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Thank you so much guys! You are awesome!
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Pascal Lurquin

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same for me : no C25 firmware !
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George, Chris, Employee

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Pascal, 
So the only firmware you can't see is the C25?
this folder is typically locked down and only accessible if you have a valid service contract.
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Pascal Lurquin

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yes :(
we have to renew the contract but I can see all others for C35, ... strange no ?!