wireless controller does not find access points, and radio is off?

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered
Photo of Sikander Shah

Sikander Shah

  • 712 Points 500 badge 2x thumb

Posted 3 years ago

  • 0
  • 1
Photo of Pala, Zdenek

Pala, Zdenek, Employee

  • 8,442 Points 5k badge 2x thumb
It is opposite. AP is searching for and connecting to Controller. Please describe your topology, and provide more details. If the AP is not connected, you can not see the radio status in the controller... Step by step => once you have the AP connected and active in the controller we can focus on radio.
Photo of Bill Stritzinger

Bill Stritzinger, Alum

  • 6,016 Points 5k badge 2x thumb
Is this a new installation and have you applied a license to the controller?  Without a license the radios will not turn on.
Photo of Doug Hyde

Doug Hyde, Technical Support Manager

  • 20,136 Points 20k badge 2x thumb
Hello, 

It looks like a configuration issue based on the screen shots provided.  I would suggest contacting the GTAC so someone can review your tech support/configuration files. 

How to generate the Tech Support files....  https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Collect-a-Tech-Support-File-From-a-...