wireless controller does not find access points, and radio is off?

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  • Updated 3 years ago
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Sikander Shah

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Posted 3 years ago

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Pala, Zdenek, Employee

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It is opposite. AP is searching for and connecting to Controller. Please describe your topology, and provide more details. If the AP is not connected, you can not see the radio status in the controller... Step by step => once you have the AP connected and active in the controller we can focus on radio.
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Bill Stritzinger, Alum

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Is this a new installation and have you applied a license to the controller?  Without a license the radios will not turn on.
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Doug Hyde, Technical Support Manager

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It looks like a configuration issue based on the screen shots provided.  I would suggest contacting the GTAC so someone can review your tech support/configuration files. 

How to generate the Tech Support files....  https://gtacknowledge.extremenetworks.com/articles/How_To/How-to-Collect-a-Tech-Support-File-From-a-...