X460-48p - Second PSU does not fit?

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Hi,

We are trying to figure this problem out with our supplier, but maybe some of you bumped in the same issue. Basically we have 2 x460-48p with the second PSU. Now, there is a tiny piece of metal that sticks out from the first psu to the second psu bay which is preventing us to insert the second psu. That piece of meal is identical on both switches.

Any ideas?

thanks
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Localhost

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Posted 3 years ago

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Jeremy, Embassador

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I am not sure, but I find some of the fit and finish of the "Extreme" products needs some TLC.  Definitely not as well built as the Enterasys stuff.
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Drew C., Community Manager

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Can you elaborate?  The issue described here seems to be due to an actual incompatibility rather than a manufacturing tolerance or fitment problem.
(Edited)
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Jeremy, Embassador

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I have has several new 460G2 where the fan modules didn't quite fit and I had to "force" them in.  Granted, everything works, but I am use to equipment where almost no effort is required to insert a fan, PSU etc.  I have not always found that to be the case with the purple stuff.  
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Jeremy, Embassador

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I should also say, a majority of them were fine and had no issues at all.  But we had so many damaged products from the shipper that these devices could have been slightly damaged but not enough to be visible.  Like I said, everything works so it wasn't that big of a deal. 
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Drew C., Community Manager

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I vaguely remember hearing something similar to this a while back.  I think this issue has been fixed - probably since your initial receipt of the X460-G2.  I'll send a note to the quality team so they can check into it.
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Localhost

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that is definitely something weird...it looks it is made on purpose to block the installation of the PSU. Anyway...
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Bill Stritzinger, Alum

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What is the PN# of the power supply you are trying to install?  The metal piece you are speaking of is only on the non-poe power supply to prevent you from using it in a POE model.  Assuming this is a X460-48P (gen 1) - The part # of the power supply should be - 10931 - 750W - Cannot use the 10930A which is a Non-POE model. What part # is on the label?
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Grosjean, Stephane, Employee

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As Bill said, this sounds definitely like you have non-PoE PSU that you are trying to insert in a PoE switch (or vice-versa). This cannot work and the switch/PSU have been made in a way to avoid that mistake.
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Localhost

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thanks heaps. I think it is because it is not POE. We are arranging the replacement