X460 Fan module FB Shipping Part?

  • 0
  • 2
  • Question
  • Updated 11 months ago
  • Answered
Hi. I need to do a RMA process for a Summit X460 Fan module FB. I must first send the defective part to extreme in order to deliver me the replacement part?
Photo of KIM dong yup

KIM dong yup

  • 110 Points 100 badge 2x thumb

Posted 11 months ago

  • 0
  • 2
Photo of Steven Lin

Steven Lin, Employee

  • 2,290 Points 2k badge 2x thumb
It depends on which type of RMA for your device. For Return and Replace RMA, you will need to return the equipment prior to getting a replacement shipped to you. You can refer to below article for RMA FAQ.
https://gtacknowledge.extremenetworks.com/articles/How_To/Return-Material-Authorization-RMA-Process-...

Submit an RMA Case on the Extreme Portal
https://gtacknowledge.extremenetworks.com/articles/How_To/Submit-RMA-via-New-Support-Portal
Photo of KIM dong yup

KIM dong yup

  • 110 Points 100 badge 2x thumb
Thank you for assist.