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A stake record of the device was found in the redirector.

  • 10 September 2020
  • 11 replies
  • 332 views

I have two AP’s that i am trying to register in ExtremeCloud IQ and i keep getting a message stating that “a stake record of the device was found in the redirector” 

the serial numbers of the two AP’s are 

Please help

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Best answer by Tomasz 10 September 2020, 22:19

Hi,

 

Please call GTAC (https://www.extremenetworks.com/support/contact/) or let’s summon @Sam Pirok.

 

Cheers,

Tomasz

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11 replies

Userlevel 6
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Hi,

 

Please call GTAC (https://www.extremenetworks.com/support/contact/) or let’s summon @Sam Pirok.

 

Cheers,

Tomasz

Userlevel 4

Thanks for the mention Tomasz!

Those devices should be free to use now Nate. Please let me know if you have any further trouble adding them to your inventory. 

Thank you @Sam Pirok  worked perfectly you guys are the best!!!

Hi

Any chance i can get 03701309020912 and 037011312241039 released?  I also get the “a stake record of the device was found in the redirector”  error.

 

Thank you in advanced

Userlevel 4

Hi Mike, I’ve emailed you directly with a quick question and then I should be able to free these up for you as well. 

Hi @Sam Pirok, can you please help me release 02501603150427 as I got the “a stake record of the device was found in the redirector”  error.

Thank you in advance

Userlevel 4

Hi @BluOptical , thanks for letting me know, that device should be free to add to your inventory now. Please let me know if I can help with anything else!

Hi @Sam Pirok, I also got the a stake record of the device was found in the redirector error.  Can you please release 02501706144193 and 01301704191251.  That would be awesome.  

 

 

Userlevel 4

Hi @joerstone, thanks for those pictures! The devices should be free to add to your inventory now. Please let me know if I can help with anything else. Hope you have a great weekend!

Hi @Sam Pirok . I have the exact Problem. We have added a ton of Access Points to the Hive Cloud 2 Years ago. The Web GUI changed and the devices (APs) are not listed. If i want to add them i get the following message: “A stake record of the device was found in the redirector”. Do you have a possible solution. Greetings from Germany.

 

Serial Numbers:

 

01221704251783,

01221704251710,

01221704251460,

01221704251615,

01221704251787,

01221704251786,

01221704251728,

01221704251773,

01221704251831,

01221704251778,

01221702271551,

01221704262987,

01221704305441,

01221704284254,

01221705064207,

01221704230385,

01221704273413,

01221704295104,

01221705064192,

01221705064347,

01221704251280,

01221704251364,

01221704251365,

01221704251368,

01221704251386,

01221704251355,

01221704251374,

01221704251376,

01221704251370,

01221704251373,

Userlevel 4

Hello Collin, thank you for letting me know and for providing those serial numbers. Those devices should now be free to add to your inventory. Please let me know if you have any further trouble onboarding these devices. 

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