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AP 305C with hp officonnect swith (1820) don't work

  • 8 December 2020
  • 5 replies
  • 78 views

Hi, I have a problem with the AP305C.

I have noticed that the Extreme 305c terminals connected directly to the HPE Officeconnect 1820 switch (J19983A) do not go back to the ExtremeCloud IQ. However another test was carried out with an AP122 and an AP1130 and these terminals go back correctly to the Cloud.

 

Someone can help me ?

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Best answer by StephanH 8 December 2020, 07:23

Hello,

did you test the AP1130 and 122 on the same switch?

 

Please follow these steps to drill down the problem.

 

https://gtacknowledge.extremenetworks.com/articles/Solution/ExtremeCloud-IQ-Advanced-CAPWAP-Troubleshooting

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5 replies

Userlevel 7
Badge +1

Hello,

did you test the AP1130 and 122 on the same switch?

 

Please follow these steps to drill down the problem.

 

https://gtacknowledge.extremenetworks.com/articles/Solution/ExtremeCloud-IQ-Advanced-CAPWAP-Troubleshooting

Hi,

 

Yes I tested the AP1130 and 122 on the same switch and it’s works without problem.

Userlevel 7
Badge +1

Hello mtacita,

thank you for feeback regarding the both APs. Did you the troubleshooting steps from the link I posted?

At what point do the tests fail?

 

Userlevel 6
Badge +1

mtacita,

My first tought would be a PoE issue.

Double check the PoE budget and port settings limits:

Also as key rule, enable LLDP-MED globally and on ports when using AP’s or IPPhones

Mig

Hi,

 

I have the same issue that mtacita.

What is the solution for the issue.

 

 

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