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AP30 Atom Configuration Updating stuck 28%

  • 7 January 2021
  • 5 replies
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 Hi.

I have 4 ap30 atom installed. My problem is when i update the new configuration in delta the progress bar stuck in “Configuration Updating 28%” and the audit mark is in yellow. I tried to reboot the ap but a got the message “configuration related action is currently in progress” also unplugged form the power source but doesnt worked. The 4 ap are in the version 10.0.9.2.

 

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Best answer by StephanH 7 January 2021, 23:42

Hello Horozco,

I ran into the same issue with an AP250  on same firmware version. I deleted the AP from XIQ (select AP and push trash can symbol) and added it again. As last step I did an full update and the AP works fine now.

 

 

 

 

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5 replies

Userlevel 6
Badge +1

Hello Horozco,

I ran into the same issue with an AP250  on same firmware version. I deleted the AP from XIQ (select AP and push trash can symbol) and added it again. As last step I did an full update and the AP works fine now.

 

 

 

 

Hello StephanH,

 

i made eveything you mentioned and it worked.

 

Thank you.

I am experiencing this same problem, stuck at 28% as well and this does fix it.  However I find anytime I do a new Delta update the device reboots and this occurs again - and it appears the only fix is what you stated, delete-readd-fullconfig update.  My devices are AP305C

Userlevel 5

I’m glad you all are finding a workaround for this issue, but if you can submit a technical support case for the root behavior, we can get our engineering team started on a more permanent fix. 

Userlevel 6
Badge +1

Hello Sam,

the problem is, the error is not reproduceable. Therefore I have no further information that i can give to the GTAC.

 

 

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