Cannot Update a Reset AP121 running on Firmware (6.4r1a)

  • 31 March 2021
  • 1 reply



I have an issue where we have had to reset a AP121 which now has firmware (6.4r1a).

When I upgrade via Hive Manager it displays a "Device Update Failed" regardless of HiveOS version I choose.

Resetting the AP back to factory settings and re-adding it to the the HiveManager does NOT seem to work as well.

I also cannot connect to the AP via Web Gui even though it is enabled on Hive manager and has an IP Address on the same network i am on.

Is there a way i can upload the firmware using putty?


Many thanks

1 reply

Userlevel 6

Hi there, you can absolutely update the AP’s firmware via CLI, this guide reviews the steps for that:

The AP will need to be on firmware 6.5r3 or higher in order to manage it in ExtremeCloud IQ (XIQ).