I would like to downgrade my pilot back to connect but it seems from what I am reading you cannot do that. Is their anyway to backup my network policies and or devices and delete my pilot account and reregister for connect and import my devices and network policies.
- VIQ ID: 58494
Best answer by StephanH
Just adding on to Stephan’s answer here, you can change the email in your original account so that you can register for your Connect instance with the same email address. To do this, log in to XIQ> Click the silhouette icon in the top right corner> Global Settings> Account Management> Open the original user record and change the email there.
If you’re unable to manage your devices right now because your license expired, please let me know what email address you registered with originally and how many APs you have onboarded in the current instance, and I’ll see if we can get you a temporary license so you can migrate over to Connect.
For completeness here is a sort step by step guide :