We’ve just deployed an older AP150w that’s currently sitting on 10.0r9b.
Updating it through ECIQ fails every time without any meaningful logs as to why.
Is there a place where I can download the firmware with instructions to patch it manually?
Best answer by Sam Pirok
For your firmware you’ll want to log in at extremeportal.force.com, then go to Products> ExtremeCloud> ExtremeCloud IQ> find the firmware version you want to download it there.
Once you have the firmware file you need, you can try updating via the Web UI or via CLI, this guide covers both: https://extremeportal.force.com/ExtrArticleDetail?an=000078576&q=how%20to%20update%20firmware%20CLI%20IQ
If those methods don’t work for you, I’d recommend enabling CAPWAP debugs (https://extremeportal.force.com/ExtrArticleDetail?an=000057308&q=Capwap%20debug), then trying to update the firmware in XIQ as usual, wait for that to fail, then grab tech data (https://extremeportal.force.com/ExtrArticleDetail?an=000081084&q=Tech%20data).
If you can open a case, I’d recommend attaching that tech data to your case. If you aren’t able to open a case right now, you can always send the tech data file to me at email@example.com, and I’ll take a look for you and let you know what I find out.