Question

Error 9 The device appears to be in use by another VIQ.

  • 18 December 2020
  • 14 replies
  • 616 views

Hi Community,

I wanted to register my Aerohive AP130 on ExtremeCloudIQ, but I get the error:

Error 9 The device appears to be in use by another VIQ.

Can you please support me?

 

Serial number: 01301505120311

Many thanks in advance.

 

Regards,

Juanbarrios


14 replies

Userlevel 6

Hello, thank you for providing that serial number, that device should now be free to add to your inventory. Please let me know if you have any further trouble with that device. 

Hello again Sam,
I have managed to add the device to my inventory. I have the same problem with 4 more devices. Would you be so kind as to do the same for the following serial numbers?

01301604274028
01301505120291
01301604274168
01301604274020

Thank you so much for everything.

Userlevel 6

Hi Juanbarrios, sorry for the slow response here. Those devices should also be free to add to your inventory now. Please let me know if I can help with anything else! Happy Holidays!

I already have all the devices ready. Thank you so much for everything.

Hi Community,

I wanted to register my Aerohive AP130 on ExtremeCloudIQ, but I get the error:.

Can you please support me?

 

Serial number: 01301503271834
 

Many thanks in advance.

 

Regards,
Bruno Borghini

Userlevel 6

Hi Bruno, that device should now be free as well. Please let me know if I can help with anything else!

Hello there,

I wanted to register my Aerohive AP230 on ExtremeCloudIQ, but I get the error:

Error 9 The device appears to be in use by another VIQ.

Can you please support me?

 

Serial number: 02301706232054

Many thanks in advance.

 

-Andy

Userlevel 6

Hi @BrewCityGeek , that device should be free now, could you try adding it one more time for me? 

We appear to be good. Thanks Sam!

Could you also assist me with 02301812070109 and 02301902270310? Both are AP230’s.

Userlevel 6

Hi again @BrewCityGeek, those APs should be free now as well. 

All good. Appreciate the assistance.

Hi again, one more AP230 than I promise to leave you alone :-D…

Serial: 02301407020375

Userlevel 6

No problem at all @BrewCityGeek, that device should be free now too =) 

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