Question

Global search not returning results for specific ECIQ accounts

  • 16 November 2020
  • 1 reply
  • 28 views

Userlevel 2

I have one of my ECIQ user accounts that has reported not getting results when searching using global search (magnifying glass at top right of window).

I can perform the same search term on my account and get results. I’ve tried changing the permissions on the account from observer, to help desk, to operator with no change. I’ve also tried changing the site access.  I’ve even created a new account to rule that out. new account has same issue.

What aspects of an account could affect global search functionality?

 


1 reply

Userlevel 5

Hi John, sorry for the long wait here. I haven’t found anything that should change the search results like that, and I’m also getting bad search results in my lab. I think you’d need to file a case for this issue so we can get our engineers on it. 

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