Question

How to downgrade from CloudIQ Pilot to Connect

  • 16 December 2020
  • 9 replies
  • 105 views

Userlevel 6
Badge +1

Hi community,

Is there a way to downgrade a CloudIQ Pilot account to A Connect one?

If not, is there a procedure to delete an existing account?

Thanks

Mig


9 replies

Userlevel 6
Badge +1

Hello Mig,

there is no downgrade option from Pilot to Connect.

 

Regarding the acount deletion, maybe @Sam Pirok can help you here.

 

 

Userlevel 5

Thanks for the mention @StephanH! Mig, as far as I know there is no way to downgrade from Pilot to Connect, you would need to register for a new Connect instance and build up from there.

 

To delete an existing instance (Connect or Pilot) we’d need to file a case so we can send the request to our dev ops team. The only information the case should need is your VIQ ID which you can find in Global Settings> VIQ Management. 

Userlevel 6
Badge +1

Thanks Sam,

Could you request the deletion of the VIQ Id: 140652 ?

Thanks

Mig

Userlevel 5

I absolutely can Mig, I’ll let you know when that is complete. Thanks for providing the VIQ ID!

Userlevel 6
Badge +1

Hi @Sam Pirok ,

Any news for me?

Thanks

Mig

Userlevel 5

I haven’t heard anything but I’m checking on that for you now. Sorry for the slow response, I’m technically off the next two weeks but I’ll be checking in at least once a day to make sure I’m not missing anyone. I’ll let you know as soon as we have an update on your ticket. 

Userlevel 6
Badge +1

Hi @Sam Pirok  ,

Any news for me?

Thanks

Mig

Userlevel 5

Hi Mig, still haven’t heard anything but I’m checking in again for you now. Any chance we can get a picture of the error the customer was seeing when he tries to change his email? 

Userlevel 6
Badge +1

Not yet but I’m blocked with this setup since 3 weeks, now:

 

Mig

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