AP650s, using ExtremeCloud IQ. I have MAC authentication on one SSID, using one of the AP650s as RADIUS. One iPhone user is having trouble connecting, even though I’ve entered her MAC address in the user base and she says she’s entering the password correctly (there’s a pre-shared key so that the SSID isn’t open, and then MAC authentication takes over).
So, it should work, but isn’t, and I want to look at authentication logs to see if I can find errors relating to that MAC address - something like “xx:xx:xx:xx:xx:xx tried to authenticate and failed.” But, I don’t see anything like that in the logs that I can see (at Manage/Events and Manage/Tools). Am I looking in the wrong place?
Best answer by HHRINetwork
Figured it out! It’s Apple #&$^&%^ Private MAC address. See https://support.apple.com/en-us/HT211227 for details. By default, the iPhone sends a fake MAC to each AP it connects to, so doing MAC authentication by the real one won’t work. You can turn it off per SSID. Once we did that, she connected.