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Remove entitlement key

  • 7 January 2021
  • 5 replies
  • 37 views

We have an expired EK and an active EK which I both would like to remove as we do not administer them anymore. Question: How do I remove EK's?

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Best answer by Sam Pirok 7 January 2021, 16:13

Thank you for that screenshot, my apologies I didn’t realize you were working with an on premises deployment. Unfortunately for those, the EKs have to be removed via the XIQ CLI. If you are able to open a case, a technician can help you do that. They will need your system ID to start that process for you, which you can see at the top of the license management page, so I would recommend including that in the case details. 

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Userlevel 5

Hi Marvin, if you click on the silhouette icon in the upper right corner> Go to Global Settings> License Management (Left hand side menu)> Check the box next to the EK you would like to remove> Click Remove/Deactivate, that will remove your key from the XIQ instance. Is that what you were looking for? 

Hi Sam,

 

Problem is that I do not have any checkboxes.

 

 

Userlevel 5

Thank you for that screenshot, my apologies I didn’t realize you were working with an on premises deployment. Unfortunately for those, the EKs have to be removed via the XIQ CLI. If you are able to open a case, a technician can help you do that. They will need your system ID to start that process for you, which you can see at the top of the license management page, so I would recommend including that in the case details. 

Userlevel 2

@marvin.de.wijs I guess you use the On-Prem ExtremeCloud IQ there you have to open a GTAC case. In the cloud you can remove them yourself but not on-prem :confounded:

@Sam Pirok and @a.huerzeler Thanks for the answers. I will try to open a case.

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