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The device appears to be in use by another VIQ.

  • 11 February 2021
  • 4 replies
  • 45 views

Hi, I am trying to add an AP230 and get the message -  The device appears to be in use by another VIQ.

The device serial No. is  02301507062852

 

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Best answer by Sam Pirok 11 February 2021, 22:25

Thanks for reaching out, could you try adding it one more time for me?

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4 replies

Userlevel 6

Thanks for reaching out, could you try adding it one more time for me?

Sorted, Thanks Sam for an amazingly quick resolution!

Hello. I'm trying to register an AP 130 device 01301607153746 and I get the following message:

The device appears to be in use by another VIQ.

Userlevel 6

Hi @wildson , thank you for letting me know but oddly I’m not seeing any old records for that device. I would recommend opening a support ticket so they can dig in to this a bit further with you. I’m sorry I couldn’t be more helpful here. 

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