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assign VLAN to a switchport

Hello, a customer has installed a NMS with NAC. He use it to assign clients to different Roles in different VLANs. Now he tell me, it don't work anymore. So I tried to assign with the "Console" a switchport a other VLAN. After "enforce" the new VLAN would be displayed, but after a retrieve of the settings it will displayed the VLAN ID 0. The Switches are B5K125 and X450-G2 and the NMS has Version Someone a idee, what could be wrong?

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We'll need further details so this will be best handled by direct contact with our GTAC team.

Please contact the GTAC via our phone, (800)872-8440, or create an on-line case so we may assist with this issue.