Fastpass / Extranet Outage (Restored)


Userlevel 7
All Fastpass / Extranet services have been restored and verified.

Original Message:
We are currently experiencing a service outage with the Extreme Networks Extranet. The Extranet serves many resources, including the FastPass login here on The Hub. Our IT Team is working to restore service as soon as possible.

I'll update this post as I receive more information.
Sorry for the inconvenience.

-Drew

update: 7/30/15 - 1:50PM EDT - Services Restored
update: 7/30/15 - 12:23PM EDT - It looks like things are coming back online now. Will update when the all-clear is received.
update: 7/30/15 - 8:57AM EDT - Message updated for clarity
update: 7/30/15 - 8:19AM EDT - The extranet is down for maintenance while this issue is being resolved.

8 replies

Userlevel 7
IT tells me that external customer logins are working now. They are still looking into employee logins.

edit: The Extranet and FastPass portal is down for maintenence.
I'm having a problem on the Partner Portal. Is that connected?

I only get a blank page with: Cannot connect to the configuration database.
Matthew Mole wrote:

I'm having a problem on the Partner Portal. Is that connected?

I only get a blank page with: Cannot connect to the configuration database.

Hi Matthew, Yes, this is related to the same issue - any login through extranet could be affected. I'm having to use a backup account to respond here because employee logins are impacted as well. I checked in with the IT guys not long ago and they were still working on it. Sorry for the inconvenience. Please give GTAC a call if you're facing any urgent issues. -Drew
Userlevel 7
It looks like the issue has been resolved. IT hasn't given me the "all-clear" yet, but it is working again. I'll continue to update as I know more.
Userlevel 7
All Fastpass / Extranet services have been restored and verified.
If you have any further issues, please let us know!
Userlevel 7
Drew, access to the onlince case management isn't working "500 INTERNAL SERVER ERROR".
The rest is looking OK = software download / license server.

-Ron
Userlevel 7
Ron wrote:

Drew, access to the onlince case management isn't working "500 INTERNAL SERVER ERROR".
The rest is looking OK = software download / license server.

-Ron

I think this has been resolved. I’m not getting the errors when I try it. Can you please confirm?
Userlevel 7
Ron wrote:

Drew, access to the onlince case management isn't working "500 INTERNAL SERVER ERROR".
The rest is looking OK = software download / license server.

-Ron

Now it's working - Thx

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