Question

Load License Unified Coms Manager

  • 8 August 2019
  • 5 replies
  • 62 views

Have had to rebuild my instance of UCM/COM ( Ex Avaya). I am then trying to re-install my licenses but get an http 500 exception report. See below. Any thoughts on what is the issue here ?


5 replies

Userlevel 2
Hi Jules,

What is the server type:

Windows/RHEL?

Physical/VM?
Hi Dilraj
Windows 2008 R2 Enterprise (64bit)
VM
Userlevel 2
If its a re-deployment then the license has to be re-generated as per the new Notice ID and IP address. Assuming that the IP address is not changed, use the attached file to extract the Notice ID. Refer Readme for instructions.

Once you have that open a GTAC case or drop an email to datalicensing@extremenetworks.com with below details asking for a new license:

  1. IP address
  2. Notice ID
  3. Contract# or LAC (License Authorization Code)
DILRAJ
Hi Dilraj
Some additional information.
It was the server that was deleted in error and then rebuilt.
Userlevel 2
Hi Jules,

What did you use to re-deploy/re-install?

.bin file or .OVA file?

Better to get the complete file-name.

DILRAJ

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