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NetSight 6 OneView Search / Portview does not work

  • 30 April 2014
  • 8 replies
  • 306 views

Userlevel 3
In a new NetSight scenraio which is installed with NetSight 6 several OneView functions does not work as expected.

This includes:
- The Search does not work (e.g. if a Device from NAC is searched)
- Portview does not work (Wireless Solution 8.32.05.0007)



Any ideas? I also see that even if Oneview device collection is enabled for the wireless controllers - no APs or Clients are seen.

I hope you can help me.

PS: New Guest Registration Portal looks fine :)

Best Regards
Michael

8 replies

Userlevel 3
NetSight is 6.0.0.78
Userlevel 7
do you gather oneview statistics?
rightclick on the controler (console or devices) -> oneview -> collect historical statistics
Do you have CLI credentials configured in access profile?
Userlevel 3
Both yes but indeed I had a mistake in the cli profile. But thats adresses only the wireless issue or also the search Problem?

Best Regards
Userlevel 7
- The OneView search (in version 5) has new feature that try to translate the searched criteria through DNS.
- I saw this issue when it was running on Demokit and the DNS was "answering for every request" can this be your issue? what does the DNS (/etc/hosts) answer for your search?

- You can try disable the name resolution in Console -> Tools -> options

- You can try enable debug for search.
Userlevel 3
Thanks I gonna try it next Week 🙂
Userlevel 3
Hi,

unfortunately the search problem still persists. We tried another Java version and enabled Name Resolution in Netisht Tools (It was disabled). We also checked if the NetSight server (Ubuntu Appliance) resolves the search - it does not.

How can we troubleshoot this problem? Does the Oneview ShowSupport gives a hint?

Best Regards
Userlevel 7
I'd look more into the problem that "...no APs or Clients are seen..." as that would look like the root cause that the other things are not working.

Could you please make sure that your Netsight has CLI, SNMP and Langley access to the EWC - here a post that explain the required steps...
https://community.extremenetworks.com/extreme/topics/using_netsight_5_to_manage_wireless_controllers
Userlevel 3
Hi,

thanks for all the good ideas.
I finally solved the issue by doing the following:
1) Installed a new NetSight Appliance
1.1) Same config as the "old" one but no configuration restore.
1.2) Now I could see both WLC in OneView "Wireless tab" online. But no clients or APs in the regading tabs.
1.3) Portview still did not work
2) Upgraded the WLC from 8.32.05.XXX to 8.32.07.XX

3) All the information including Portview are there.

Maybe a simple reboot of the WLC could have solved the problem but it was strange that the 1.2) scenario did not work with the "old" NetSight which was infact 2 a few weeks old.

Again thanks a lot.

Best Regards
Michael

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